Refund policy
The Short Version
PLEASE CHOOSE CAREFULLY. We do not give refunds if you simply change your mind or make a wrong selection.
Our returns policy includes and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. All our products come with guarantees that cannot be excluded under Australian Consumer Law.
The Long Version
We advise our customers to choose their items carefully as Island Pasta Company doesn't accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with or not in their original condition.
Contact must be made by you within 3 days of receiving your items.
You are welcome to a refund or exchange where:
- The incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or
- An item is faulty; or
- To any extent permitted by law
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in a resalable condition
- Incorrect orders made by the recipient
- Once 90 days have passed from shipping date with no contact from the buyer
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pasta@islandpasta.com.au. Please note that returns will need to be sent to the following address: 5 Knighton Court, Mornington VIC 3931
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at pasta@islandpasta.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as food.
Unfortunately, we cannot accept returns on sale items or gift cards. Gift Certificates or Vouchers are not redeemable for cash.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pasta@islandpasta.com.au.